Wondershare is a fantastic company with the highest level of integrity. Our senior support will investigate this matter and keep you updated as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and software version, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Here is our refund policy for your further reference. . Regarding your refund request, if there is a technical or compatibility issue that could not be resolved within 30 days after purchase, we will offer a refund. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out. I understand your feeling, and it would be very depressing if the product you purchased didn't run in the way you expected. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? Our senior support will investigate it further and do the needful assistance to take care of your benefit. Here is our refund policy for your further reference. Back to your refund request, if there is a technical issue that could not be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Normally, the user will be auto-renewed if he/she subscribed to a yearly plan and didn't cancel it before the subscription ends. For this point, please let us explain it in more detail and see how we can help you solve the issue further. I understand your feeling, and it would be hard to accept if you were auto-renewed without being aware of it. Reply from Wondershare Updated Apr 24, 2023
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